What this is. A delivery platform like this one owns no trucks. When a store needs an order delivered, the platform picks one of several courier companies, hands the order over, and tracks it to the door. This is the internal screen the person responsible for keeping that working — a Customer Success Engineer — would keep open all day.

How to read it. One row per business customer, a letter grade for how well their deliveries are going, and a flag when something is broken. Three of the six have a live problem right now.

Where to click. Any sev1/sev2/sev3 tag opens the full investigation behind it: what broke, the logs that prove it, what it cost the customer, and the email I would send them. If you only read one, read the silent webhook. There is also an escalation policy — who owns what when things break.

This is a work sample, not a real system. Every customer, delivery, and dollar figure is invented; the data is shaped to match Burq’s published API so the console would work against the real thing. The methodology page shows exactly what is real and what is assumed.

Account health board

Last 30 days · scored on the things Burq’s own published integration checklist says to measure; the weighting is this console’s own · how grading works

Customer	Grade	On-time (30d)	Failed	Rerouted	Cost / delivery	Status feed	Open issues
Fernwell Pharmacy Regional pharmacy chain · Columbus, OH	A87	95.2% ▲	0.47% ·	1.0%	$10.33	healthy	—
Petalfront Florist marketplace · Tampa, FL	C67	89.9% ▼	0.70% ▼	2.1%	$10.81	healthy	sev1
Axlebrook Parts Auto parts distributor · Cleveland, OH	D57	94.0% ▲	0.58% ▼	1.1%	$10.72	failing	sev2
Harvestline Grocery Grocery delivery brand · Austin, TX	C71	93.3% ▼	0.51% ·	1.5%	$13.51	healthy	sev3
Saltbook Restaurant Group Restaurant group · Richmond, VA	A86	94.8% ▲	0.47% ▼	1.6%	$10.12	healthy	—
Pinebarrow Retail Retail chain · Phoenix, AZ	C70	91.6% ▲	0.37% ▼	1.7%	$10.74	degraded	—

Fernwell Pharmacy
Regional pharmacy chain · Columbus, OH
A87
on-time
95.2%
failed
0.47%
rerouted
1.0%
cost / delivery
$10.33
healthy
Petalfront
Florist marketplace · Tampa, FL
C67
on-time
89.9%
failed
0.70%
rerouted
2.1%
cost / delivery
$10.81
healthysev1
Axlebrook Parts
Auto parts distributor · Cleveland, OH
D57
on-time
94.0%
failed
0.58%
rerouted
1.1%
cost / delivery
$10.72
failingsev2
Harvestline Grocery
Grocery delivery brand · Austin, TX
C71
on-time
93.3%
failed
0.51%
rerouted
1.5%
cost / delivery
$13.51
healthysev3
Saltbook Restaurant Group
Restaurant group · Richmond, VA
A86
on-time
94.8%
failed
0.47%
rerouted
1.6%
cost / delivery
$10.12
healthy
Pinebarrow Retail
Retail chain · Phoenix, AZ
C70
on-time
91.6%
failed
0.37%
rerouted
1.7%
cost / delivery
$10.74
degraded

what each column means

Grade: One letter (A–F) combining the five measures in this table — on-time, failed, rerouted, cost, and status-feed health — into a single score, so a whole set of customers can be scanned in one pass.
On-time (30d): Share of deliveries that arrived within 15 minutes of the time promised at dispatch.
Failed: Share of orders that never got delivered at all — canceled, or stuck with no courier.
Rerouted: Share of orders that had to be taken back from one courier mid-job and given to another. Every reroute costs time and usually money.
Cost / delivery: Average all-in cost of one delivery: what the courier charges plus the platform fee.
Status feed: Whether the customer’s own software is still accepting the automatic status messages sent to it. If it stops, deliveries keep happening but the customer stops seeing them — which is exactly case 1.
On-time trend: The last 30 days of on-time rate as a single line, to show direction rather than a number. The scale runs 80–100%, so a line pinned flat along the bottom means the rate fell below 80%.
Open issues: Something broken that needs a person. Sev-1 is worst (customers are losing orders right now), sev-3 is a question that needs a careful answer.

Full vocabulary in the glossary. Codes like (A9) that appear around the site mark a mechanism the public docs do not specify, which this project had to invent — each one is listed and justified in the assumptions register.