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The Escalation Desk

board / account

Fernwell Pharmacy

Regional pharmacy chain · 142 locations · Columbus, OH · contact: Dana Whitfield (VP Pharmacy Operations)

Healthy. Expansion candidate — 12 new stores in Q3 pipeline.

A87

composite grade · weights per methodology

  • On-time rate (30%)83
  • Failure rate (20%)84
  • Webhook endpoint health (25%)97
  • Reroute rate (10%)79
  • Cost efficiency (15%)86

Webhook endpoint: healthy 99.80% 2xx / 24h · 1 consecutive failures

delivery volume by month

  • 2026-02 ·part7,945
  • 2026-0312,113
  • 2026-0412,234
  • 2026-05 ·part3,298

·part — month clipped by the 2026-02-082026-05-08 dataset window; bars are not comparable to full months.

On-time trend, last 30 daysFernwell Pharmacy on-time rate, last 30 days — last 94.5%, range 92.0%–97.8%

by zone · trailing 30 days

zoneareadeliverieson-timefailurereroutecost/del
43215Downtown Columbus2,53797.6%0.43%1.2%$9.29
43230Gahanna2,47695.2%0.69%1.1%$9.68
43081Westerville2,08695.2%0.34%1.0%$9.68
43017Dublin2,07595.5%0.34%0.9%$9.67
43110Canal Winchester1,64393.1%0.61%0.8%$12.44
43004Blacklick1,62493.0%0.37%1.1%$12.45

Zone = 5-digit ZIP rollup, an analytics convention of this console, not a Burq product feature (ASSUMPTIONS.md A5).

by provider · trailing 30 days

providerdeliveriesshareon-timefailurecost/del
Veloway9,16873.7%95.9%0.46%$9.57
DashNow3,15825.4%92.8%0.51%$12.40
Parcelet1150.9%99.1%0.00%$13.42

Provider names are invented; cost and performance curves are illustrative (ASSUMPTIONS.md A4).