board / account
Saltbook Restaurant Group
Restaurant group · 9 locations · Richmond, VA · contact: Gil Ferreira (COO)
Stable, low volume. Nothing to escalate; keep it that way.
how this grade was calculated
- On-time rate (30%)80
- Failure rate (20%)84
- Webhook endpoint health (25%)97
- Reroute rate (10%)68
- Cost efficiency (15%)91
Each measure is scored out of 100, multiplied by the weight in parentheses, and added up to the letter grade above. Reroute = an order taken back from one courier mid-job and given to another.
Webhook endpoint — the address on the customer’s side where our automatic status updates land: healthy 99.81% 2xx / 24h · 1 consecutive failures (2xx = their server accepted it).
delivery volume by month
- 2026-02 ·part1,323
- 2026-031,947
- 2026-041,899
- 2026-05 ·part490
·part — month clipped by the 2026-02-08 → 2026-05-08 dataset window; bars are not comparable to full months.
On-time trend, last 30 days
performance by ZIP code (zone) · last 30 days
| zone | area | deliveries | on-time | failure | reroute | cost/del |
|---|---|---|---|---|---|---|
| 23220 | The Fan | 577 | 97.0% | 0.52% | 1.2% | $9.25 |
| 23221 | Museum District | 481 | 97.7% | 0.62% | 1.7% | $9.29 |
| 23226 | Westhampton | 457 | 88.8% | 0.44% | 2.8% | $12.51 |
| 23223 | Church Hill | 399 | 95.0% | 0.25% | 0.8% | $9.66 |
Grouping deliveries by 5-digit ZIP is a way of slicing the data this console made up, not a Burq product feature (ASSUMPTIONS.md A5).
performance by courier (provider) · last 30 days
| provider | deliveries | share | on-time | failure | cost/del |
|---|---|---|---|---|---|
| Veloway | 1,457 | 76.1% | 96.7% | 0.48% | $9.37 |
| DashNow | 439 | 22.9% | 88.8% | 0.46% | $12.47 |
| Parcelet | 18 | 0.9% | 88.9% | 0.00% | $13.45 |
Courier names are made up; their cost and performance numbers are illustrative (ASSUMPTIONS.md A4).