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The Escalation Desk

board / account

Saltbook Restaurant Group

Restaurant group · 9 locations · Richmond, VA · contact: Gil Ferreira (COO)

Stable, low volume. Nothing to escalate; keep it that way.

A86

composite grade · weights per methodology

  • On-time rate (30%)80
  • Failure rate (20%)84
  • Webhook endpoint health (25%)97
  • Reroute rate (10%)68
  • Cost efficiency (15%)91

Webhook endpoint: healthy 99.81% 2xx / 24h · 1 consecutive failures

delivery volume by month

  • 2026-02 ·part1,323
  • 2026-031,947
  • 2026-041,899
  • 2026-05 ·part490

·part — month clipped by the 2026-02-082026-05-08 dataset window; bars are not comparable to full months.

On-time trend, last 30 daysSaltbook Restaurant Group on-time rate, last 30 days — last 93.7%, range 89.8%–100.0%

by zone · trailing 30 days

zoneareadeliverieson-timefailurereroutecost/del
23220The Fan57797.0%0.52%1.2%$9.25
23221Museum District48197.7%0.62%1.7%$9.29
23226Westhampton45788.8%0.44%2.8%$12.51
23223Church Hill39995.0%0.25%0.8%$9.66

Zone = 5-digit ZIP rollup, an analytics convention of this console, not a Burq product feature (ASSUMPTIONS.md A5).

by provider · trailing 30 days

providerdeliveriesshareon-timefailurecost/del
Veloway1,45776.1%96.7%0.48%$9.37
DashNow43922.9%88.8%0.46%$12.47
Parcelet180.9%88.9%0.00%$13.45

Provider names are invented; cost and performance curves are illustrative (ASSUMPTIONS.md A4).